INFORMATION ,
- Guests participating in the tour are required to have a valid Schengen visa throughout the duration of the tour. (Holders of a Green Passport are exempt from the visa requirement.)
- It is sufficient to carry Euros for shopping and expenses in all the countries included in the program during the tour. The guide will assist with currency exchange in regions using local currencies.
- Comfortable walking shoes or sports shoes should be preferred during the trip. It is also advisable to bring a cardigan or similar clothing for the evening.
- There is a requirement of at least 3 days of accommodation to bring goods (alcohol - cigarettes, etc.) into Turkey from abroad.
- The duty-free shopping limit when entering Turkey from abroad is: Cigarettes: 3 cartons , Alcoholic Beverages: 1 liter of alcoholic beverage (excluding alcoholic beverages containing more than 22% alcohol, wine, and champagne) , Alcoholic Beverages: 2 liters of alcoholic beverage (including alcoholic beverages containing less than 22% alcohol, wine, and champagne) , Perfume: 600 ml , Makeup or Skin Care Products: 5 items , Chocolate and Candy: 2 kg ,Coffee: 1 kg ,Tea: 1 kg
- Guides may make changes in the program flow as long as they ensure to show all the places mentioned in the program, depending on weather and road conditions during the tour.
- Guests who register for the tour have the right to cancel free of charge up to 30 days prior to the tour. In case of cancellation less than 30 days before the tour date, a 30% penalty will be applied; and in case of cancellation 20 days or less prior, a 100% penalty will be applied. Cancellation requests along with documents such as hospital reports, work permits, etc. from authorities in Turkey will unfortunately not be accepted for cancellations of accommodations and services to be received abroad.
-Our tour program is organized with a minimum participation requirement of 25 people. If sufficient participation is not achieved for the trip, the last cancellation notification date is 20 days before the tour departure. Tours canceled due to insufficient participation will be communicated by Viyatravel.
-In cases where only category information is provided and/or options are available for the same destination without specifying names in the tour program, the hotels will be communicated by Viyatravel 2 days prior to the tour departure.
-During events like fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located further than the specified distances. In such cases, information will be provided by Viyatravel 15 days prior to the tour departure.
- Triple rooms can be assigned based on hotel availability, and the bed allocated for the 3rd person in such rooms is smaller than standard beds. Triple rooms consist of 1 large bed and 1 extra bed. Since extra beds are often described as foldable or coach beds, the tour participant is deemed to have accepted any congestion or bed type that may arise in rooms reserved for the 3rd person and/or children. Child discounts apply only to one child of the eligible age group staying with two adults.
-Breakfasts included in the tour services are served in accordance with the breakfast culture of the respective country and typically consist of a limited menu including butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated for the group.
-Panoramic city tours included in the tour package are conducted for the general introduction of cities and do not include museum or historical site entrance fees, lasting at most 2-3 hours with narration from the guide inside the vehicle. In cases where panoramic tours cannot be conducted due to local authority restrictions, closed roads, or adverse weather conditions that make the tour impossible, Viyatravel is not responsible. Some tours may be conducted using public transport or on foot in areas where vehicle access is restricted or in case of impassable roads.
- Waiting times at customs checkpoints crossed by road during the journey may exceed standards, and Viyatravel cannot be held responsible for any inconveniences arising from these waiting times.
-Extra tours are organized by local providers at Viyatravel with a minimum requirement of 20 participants. If sufficient numbers are not achieved, trips cannot be conducted, or extra tour prices, content, and vehicles used may vary based on the number of participants. Additionally, the days and times of tours may be changed by the guide according to the opening/closing status of museums, historical sites, and weather conditions at the destinations.
- Participation in extra tours is optional and not mandatory. Passengers who do not wish to participate in organized extra tours during the trip are deemed to have accepted to wait at the nearest rest area along the route. These passengers will be dropped off at a rest area before the extra tour begins and will be picked up at the point they were dropped off after the tour is completed.
- For those participating in flights, check-in and boarding procedures are personal responsibilities that must be completed by the guests at the relevant airline counters at the airports or online through the airline's websites prior to the flight.
- Guests who are not present at the specified airport at the times communicated by Viyatravel, who do not complete check-in and boarding procedures on time, or who have completed these procedures on time but do not board the flight, are not the responsibility of Viyatravel for their failure to fly. The guests who miss their flights bear all expenses related to the necessary new round-trip flight tickets and transfers in the destination area.
- Viyatravel is an intermediary agency between the airline and the passenger and is subject to the Hague Protocol of 28.09.1955. There may be a risk of delays in scheduled and private flights, or times may change prior to the existing trip and flight. Viyatravel is obliged to communicate these changes as soon as possible. The passenger accepts the risk of time changes when purchasing the trip. Children aged 0-2 do not pay airport taxes and service fees.
-The types of vehicles used in our tours are classified according to the number of participants as follows. The vehicle types below are determined according to the number of people in each of our tours.
Buses: (Used for 25 - 46 Participants) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner -*Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for 17 - 24 Participants) *Isuzu Turkuaz , *Otokar Mega
Minibuses: (Used for up to 16 Participants) *Vw Volt , *Mercedes Sprinter
-All guests are deemed to have accepted the items mentioned above by purchasing the tour.