Accommodation: 3*- 4* hotels will be used.
Additional excursions for children aged 0–6 are free of charge. (Excluding meals on extra tours).
For children aged 7–12, a 50% discount is applied on extra tours. (Excluding meals on extra tours).
Bus seating arrangement is based on the order of tour purchase.
During the tour, seating rotation in the bus is not performed.
Guests wishing to can purchase the neighboring seat for an additional 90€ per person (for the entire journey).
GENERAL CONDITIONS
1- The General Conditions are an integral part of the tour program and cannot be considered separately.
2- If sufficient participation is not achieved, our agency may cancel the tour up to 21 days before departure. In such a case, the guest is notified, and the full tour fee is refunded. Refund procedures for additional services purchased outside the tour, such as internal connecting flights, vizes services, travel health insurance (if used for visa application), are also specified: if the visa services or travel insurance have been used, they cannot be refunded; if not used, they can be canceled for a refund. If the guest purchased the internal connection flight from an independent provider, our agency is not responsible for refunds in case of tour cancellation. Guests accept upfront any material or immaterial losses resulting from tour cancellations, and our agency is not responsible.
3- If sufficient participation is not achieved, our agency reserves the right in good faith not to cancel the tour. In this case, only international outbound and inbound transfer services included in the package will be provided.
Cancellations and Changes
4- Tickets for transportation are issued at the time of reservation. Cancellations, changes, and refunds for tickets canceled more than 30 days before departure are not possible. These will be charged as penalties.
5- Guests can cancel without penalty if they notify in writing at least 30 days before departure, considering that payments have been made to the airline by our agency. If the notice is given less than 30 days before departure, a penalty of 50% of the remaining tour fee applies if the cancellation is made within 31 days; if less than 15 days remain, the entire tour fee is forfeited. Additional services like connection flights, visa services, and travel insurance may have different cancellation refund policies depending on the timing, so prior inquiry is needed. Our agency is not responsible for refunds on additional services.
Guidance Services and Extra Tours
6- The dates and times of the tours specified in the program may be changed by the guide, depending on the open/closed status of museums and sites and weather conditions. Different guides may accompany guests during the tours.
7- Panoramic city tours included in the package last at most 2–3 hours and do not include entrance to museums or archaeological sites. These tours, along with other specified tours, are subject to local authorities’ permissions. If some routes are inaccessible due to road closures or events, or if weather conditions make the tour impossible, the agency is not responsible. Tours may be conducted via public transport or on foot where necessary.
8- The guide reserves the right to change the schedule of city tours and extra tours depending on participant numbers, site availability, or weather conditions, and this applies to flight schedule changes as well.
9- If guests do not participate in the services included in the price, such as city or meal services, no refunds are made.
Flights
10- Our agency acts merely as an intermediary between the passenger and the airline; in case of disputes, Turkish law, the Hague Protocol, and the Warsaw Convention will apply.
11- In scheduled and charter flights, delays and schedule changes may occur. The agency will inform guests as soon as possible. Guests purchase the tour accepting the risk of flight changes or cancellations.
12- Children aged 0–2 only pay airport tax.
13- According to airline rules, if the departure flight of a round-trip ticket is not used, the return flight is canceled by the airline.
14- Participants must check-in and boarding at the airport before the flight; this is a personal responsibility and must be done before the flight via airline counters or online.
15- Last-minute delays and gate changes are announced at airports and displayed on information screens; guests should follow these announcements.
16- Guests must be at the airport on time, with completed check-in and boarding; delayed guests are responsible for their inability to board and subsequent costs.
17- The standard baggage weight limit on domestic and international flights is 20 kg; for domestic flights within the destination country, the limit may be 15 kg. Excess baggage fees are determined by airlines.
18- Guests wishing to upgrade to business or first class with frequent flyer miles should check the airline’s procedures after ticket issuance; no guarantee of miles or upgrade is given.
19- Some airlines may charge extra for food, beverages, or online check-in services.
Other Matters
20- Our agency is not responsible for any changes or cancellations made directly with the hotel by the guest; in such cases, hotel cancellation policies apply.
21- If hotel names are not specified but only category or options are provided, guests will be informed at least 48 hours before departure.
22- Due to fairs, congresses, concerts, sports tournaments, or similar events, hotels may be located further away from the specified locations. Guests will be notified at least 15 days before.
23- When booking the tour, guests must accurately provide their passport name, date of birth, and passport number, as tickets are issued based on these details. Incorrect information may incur penalty fees or ticket cancellation.
24- To ensure mobile phone use abroad, guests should check with their provider before departure to verify if their device is unlocked for international roaming.
25- Hotel check-in time is 15:00, and check-out time is 12:00.
26- Requests related to the room (e.g., high floor, near common areas, smoking/non-smoking, bed type) are communicated to the hotel and are subject to availability; cannot be guaranteed.
27- Breakfast offerings may differ from traditional full Turkish breakfast, typically being continental with limited options such as butter, jam, bread, tea or coffee. Group breakfasts may be served in a separate hall.
28- Some double rooms may have twin beds that can be combined if needed.
29- Children and extra bed policies vary by hotel and room type.
30- Extra beds and baby cots are provided upon request and subject to availability; confirmation from the hotel is required.
31- The maximum capacity for extra beds or cots in a room is one.
32- In triple rooms, an additional bed may be smaller than standard beds and consists of foldable or coach beds; guests accept possible limitations and shared beds.
33- Hotels may charge extra if the number and ages of children listed at booking are incorrect; responsibility lies with the guest.
34- In reservations of 2 adults + 1 child, the child might not have a separate bed; child discounts are valid only with two adults.
35- Currency exchange fluctuations will be reflected in prices; payments are based on the rates at the time of purchase. Additional services at the hotel (mini bar, ironing, etc.) are extra and paid directly at the hotel.
36- Cities, tourist sites, or local taxes may vary; applicable charges are collected at check-in or check-out.
37- Estimated travel distances are map-based; actual durations may vary due to traffic, weather, or road conditions.
38- Our agency reserves the right to modify the itinerary, including cities visited and airline, without altering the core content.
39- Personal belongings, bags, passports, and IDs are the sole responsibility of guests; our agency is not liable for loss or theft.
40- Guests are responsible for carrying their travel health insurance, prescriptions, and health reports if applicable.
41- Additional charges may be applied at check-in, such as deposits for official identification or credit cards; these are managed between the guest and the hotel, not our agency.